Your front desk, always on.
Your front desk is the first and last impression every patient has of your practice. When it's overwhelmed — calls unanswered, verifications piling up, reminders unsent — patients notice. And they don't always come back.
Missed calls are missed patients.
Your front desk is the first and last impression every patient has of your practice. When it's overwhelmed — calls unanswered, verifications piling up, reminders unsent — patients notice. And they don't always come back.
ClinicMind's Virtual Front Desk (VFD) takes over: inbound calls, scheduling, insurance eligibility checks, appointment reminders, and patient follow-ups — handled 24/7 by AI and trained specialists. Your team stops managing admin. They focus on care.
Because VFD is integrated with ClinicMind EHR, scheduling, PatientHub, and RCM, it doesn't just field calls — it feeds the platform. A new patient booked through VFD is in the schedule, in the EHR, and in PatientHub's engagement workflow before they walk through the door.
Scalable from solo practices to multi-location clinics. No overhead. No missed calls. No Frankenstack.
Everything your front desk handles, covered 24/7
Inbound call answering
Live and AI-assisted, 24/7 — no call goes to voicemail.
Appointment scheduling
New patients, reschedules, and cancellations handled end-to-end.
Insurance eligibility checks
Verify coverage before the appointment — fewer claim rejections.
Appointment reminders
Automated outreach reduces no-shows across your calendar.
Patient follow-ups
Post-visit check-ins and recall campaigns keep patients returning.
Practice information
Location, hours, directions, FAQs — answered instantly.
Connected to your entire ClinicMind platform.
85%
Patients report higher satisfaction with VFD
30%
Reduction in no-show rates
50%
Savings on administrative costs
95%
Practices report increased efficiency
60%
Of patient inquiries handled instantly
Your team focuses on care. VFD handles the rest.
Enhanced patient experience
Flexible scheduling from 8am–6pm (and beyond with AI) — patients reach someone every time.
Reduced admin burden
Front desk staff stop triaging calls and start supporting clinical workflows.
Lower overhead
No hiring, no training, no turnover — at a cost lower than a part-time staff member.
Built to scale
Works for solo practices and grows with multi-location clinics — no configuration overhead.
Transparent. No surprises.
- One-time setup fee: $99
- Monthly: $300 / 300 minutes (12-month term)
- Overage: $1.25 / additional minute
Everything your front desk handles — at a fraction of the cost.
Live agents plus AI-powered automation — your patients always reach someone while your staff focuses on care.
- Live scheduling, confirmations, and follow-ups
- Insurance pre-verification before every visit
- After-hours coverage — no missed patient calls
- Synced to your EHR, scheduling, PatientHub, and RCM
- No hiring, no training, no turnover