As the head of the ClinicMind SWAT team, Kathleen is responsible for software and service utilization. Her team not only helps the ClinicMind users to leverage the software to maximize insurance reimbursements but also drives the ClinicMind’s software requirements based on their own operational experience. To achieve excellence, the members of her team uniquely pack three kinds of skills, namely, complex problem-solving, ClinicMind software, and every aspect of RCM, including Credentialing, Coding, Pre-Authorization, and Billing. Since Kathleen joined ClinicMind in 2014, she has excelled in a wide range of RCM service positions, from billing to coding to BPO management to customer relationship management (CRM) to RCM management, and most recently – provider credentialing. She is passionate about improving our clients’ revenue management experience and helping practices grow through better operational procedures. Kathleen is a believer in habit stacking, building routines to ensure efficiency and thoroughness in her team’s work. Her journey to ClinicMind is an intriguing one; from a pharmacist family, she initially hoped to pursue interior design but stepped into manage her parents’ pharmacy business after a tragic loss. With unique experience in healthcare administration and billing, she joined ClinicMind 17 years ago and has been instrumental in its growth since. Despite a professional pivot, Kathleen channels her love for interior design into her personal life, keeping her design dreams alive.